How To Care

    Why have i not received my goods ordered?

    Generally, we need about 1 to 2 working days to process an order before sending it out. Once items are shipped out, we will send you a shipping email. And you can also track your order via Track Order Details at the below of the website or through logging into your account. The shipping time may vary from country to country. ​If there is no tracking number updated or the tracking information does not update for about five days, please feel free to contact our email

    What should I do if I did not receive a confirmation email?

    Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our site and send you another confirmation email with your order number and order details. There are a few possible reasons that could cause this to happen: You have entered an incorrect or not frequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost. You used the express checkout feature, which uses the email address associated with your Paypal account. This email address may not be the one you currently use, and it is recommended that you check both for our confirmation email. Some email systems have filters that classify our email as junk mail to not get to your inbox. However, it is recommended that you look into your junk mail folder before contacting us, as there is a big chance your email system simply blocked it.

    How long will it take my order to arrive?

    Here at ROOMY, we take pride and strive to make sure all packages are delivered in a timely manner. Please allow 2 days to process in addition to the shipping times, normally it will take about 7 to 15 days to arrive. The arrival time varies from country to country. For details of shipping information, you could check the Shipping Information page. If you have problems tracking your order, please feel free to contact us at, Any questions, reply within 24 hours.

    Why there is a color difference?

    We strive to display the colors of our products that appear on the website as accurately as possible. However, the actual color will depend on your monitor; we cannot guarantee that your monitor’s display of any colors will be accurate.In addition, different from other fabrics, silk is a highly lustrous fiber. The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light changes. Put your silk product up to the light and see how it reflects differently from other silk products. So the color of the actual product you receive may look different under a different light.

    What is Momme in silk fabric & What is thread count?

    Mommes(mm) is a unit traditionally used to measure the quality of silk fabrics. One Momme = 4.340 grams per square meter; 8 mommes is approximately 1 ounce per square yard or 35 grams per square meter.Typically, the higher the momme weight, the more durable the weave, the more luxurious the fabric is, the more suitable it is for heavy-duty use, and the longer the shelf-life. Generally, all silks can be washed, and the heavier ones can be washed repeatedly. The heavier the silk, the more opaque it becomes. This can vary even between the same kind of silk. Therefore, it does not mean that you must always buy silk products with higher momme weight. For instance, it would be too heavy to put on 25mm silk sleepwear for the night, but 19mm silk sleepwear is not that durable, though.

    What is your return policy?

    We understand that not every purchase works out, which is why we offer a 30-day return policy to guarantee 100% satisfaction. We've made the return process super easy. 1. We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 2. The following items cannot be returned, refunded, or exchanged: ①Items on clearance,②Silk Underwear,③Customized Items. 3. Items must be returned unworn, unwashed, and undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed, or altered in any way. 4. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.

    How to change my shipping address?

    The first thing to do is send us an email or give us a call (email is preferred) stating you need to change your shipping address. Here is the email address: Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. Please kindly note we are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order. We appreciate your understanding.

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